Terms & Conditions

By using this website (crelyc.com), you agree to be and are bound by these Terms and other applicable policies. We reserve the right to change these Terms from time to time so we advise you read through them each time that you use the site. If you purchase goods from our site, our Terms and Conditions of Sale will apply to your purchase. If you do not agree with these terms and conditions, you should not use our website.

If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order.

Privacy Policy

Our Privacy Policy can be found here. Our privacy policy supplements these terms and conditions and by using our website, you will be deemed to have read and accepted our privacy policy.

Intellectual Property Rights

Unless otherwise stated, all text, images, photographs, descriptions, data, illustrations, graphics and other material (referred to as "Content") in this website is protected by copyrights, trademarks wordmarks or other proprietary rights are owned by or licensed to Crelyc  Ltd. The website is intended solely for your personal non-commercial use. Any use of our website and its content for purposes other than personal non-commercial use is prohibited without our prior written permission of Crelyc. You may not modify, adapt, alter, distribute or create derivative works of or from this website, in whole or in part. Any use of the Content except as specifically permitted in these Terms is strictly prohibited.

Your Account

If you use Crelyc Limited website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. In using our website, you agree to accept responsibility for all activities that occur under your account or password. If you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner, you should inform us immediately. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected.

Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.

We reserve the right to refuse access to our website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.

Website Accuracy

We endeavor to make reasonable efforts to update our website with the most accurate and most reliable information at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies and in this case, we make no representation or warranty, and offer no guarantees either express or implied that the content on our site is accurate, complete or up to date. Any errors are wholly unintentional, and we apologise if erroneous information is reflected in price or availability.

We try to ensure that all pricing on the website is accurate, however occasionally errors can occur and goods may show incorrect pricing or availability information. If we discover that a pricing or availability error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price or when an item becomes available. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Whilst all reasonable effort has been taken to display garment colours accurately, we cannot guarantee that your monitor's display will accurately reflect this. We cannot be held responsible for any limitations of the equipment you use to view our site and cannot guarantee that your equipment’s display of any colour, texture, or detail of merchandise will be accurate/the same as the actual product.

Suspension of Website

We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the website if you breach any of these Terms.

Termination

These Terms are effective until terminated by Crelyc, who can terminate these Terms at any time without notice, for any reason in connection with the website. In the event of termination, access the site is no longer authorised to you. The restrictions around Content, User Content, disclaimers, warranties and liabilities shall survive termination.

Jurisdiction of Site

This website, its content and any contracts arising out of it are governed by and construed in accordance with English law. Any dispute or claim arising out of or in connection with these shall be subject to the exclusive jurisdiction of the courts of England and Wales.

User Submitted Content

Content submitted to our website must not be defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal and we reserve the right to edit, or delete any content that, in our sole opinion, violates these Terms.

When submitting content on the website, you are solely responsible for User Content, and represent and warrant that you are the sole author and owner of any Intellectual Property rights of the User Content, and that the User Content is not inaccurate or misleading, and does not violate these Terms, any law or regulation, does not cause potential harm to another person or entity and does not contain any virus or malware.

We have the right to use, copy, distribute and disclose to third parties User Content for any purpose and have the right to disclose your identity to any third party who claims that the User Content is in breach of their intellectual property rights or their privacy. We are not responsible or liable to any third party for User Content and the views expressed by other users on our website do not represent our views.

Links to Third Party Websites

We may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.

VAT

All prices shown are in Pounds Sterling including VAT. Where a product qualifies for VAT exemption under the VAT Act 1994, the price is additionally shown without VAT.

Terms and Condition of Sale

Please note Gift Vouchers have supplementary terms and conditions, and these should be read in conjunction with the terms and conditions of sale below.

Acceptance of your Order

When you order on our website, you are submitting to us a binding offer to purchase the goods in your shopping bag for personal usage or consumption, and we will do our utmost to fulfil this order to the service levels you expect. Orders can be reviewed and amended before purchasing so you should ensure that you have checked the order thoroughly before submitting it to us. Please note it is not possible to amend an order once it has been submitted. You will receive an Order Confirmation from us via e-mail which will be sent to the email address of the account holder. This Order Confirmation email acknowledges that we have received your order but does not constitute our acceptance of the order.

We will take an authorisation from your payment method when you place your order to ensure that you have sufficient funds in your account (in line with our Privacy Policy). When paying by credit or debit card, no payment will be taken from your account until we have dispatched your order. If you are paying by PayPal, payment will be taken at the time the order is placed.

Acceptance of orders is at our discretion. When goods are dispatched, you will receive an e-mail confirmation and at the point of receipt of dispatch note, only then will the Contract be formed, and the Contract will relate only to those products detailed in the Dispatch Confirmation. We will inform you if an item you have tried to order is out of stock.

Any products or services on the same order that we have not yet confirmed via email will not form part of that contract and will form part of a separate contract when the remaining products have been dispatched, are ready for collection or, in respect of any services, begun. Placing an order does not constitute a contract with us until we confirm the products as dispatched, ready for collection or services begun.

We reserve the right not to accept your order for any reason whatsoever, including, but not limited to, payment problems, product availability and product price or description error.

Your Status

Orders through our website and over the phone can only be placed if you are at least 18 years of age; are legally capable of entering into binding contracts; and you are a 'consumer' (being an individual purchasing the products outside the course of his or her business or trade). All items you order are to be for your own private and domestic use and strictly not for resale. You confirm and agree not to use any products for commercial, business or re-sale purposes when purchasing from us.

Applying Promotional Codes and VAT Exemption

Once an order has been placed, you cannot go back and apply a promotional code or VAT exemption to your order. If you incorrectly apply the promotional code when placing an order, or do not apply VAT exemption, we will be unable to reimburse you the discount or VAT once the order has been placed. If you are having any difficulties in applying VAT exemption, a promotional code or believe the code to be faulty, please contact our customer services team on 01622 744242.

Payment Problems

If, for any reason, there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to dispatch your order. Additionally, on some occasions, we may be unable to process an order. This may be due to: the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method.

Security Checks

As part of our policy to protect against the fraudulent use of credit / debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also procure the services of various credit rating and fraud prevention companies, and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards (in line with our Privacy Policy).

Delivery

We have a few different delivery options and timescales, and charges will vary dependent on the type of product or service ordered. Full details can be found on our Delivery & Returns page. Some items may be subject to different charges or timescales.

Risk in the products (e.g. damage or loss to the products) will remain with us until we deliver the goods to the address specified in your order or they are collected in store when the risk will pass to you immediately.

Provided you have notified us on the dispatch note that you wish to cancel your order under the Distance Selling Regulations, and the return also meets the terms of our returns and refund policy, you will be entitled to a full refund including delivery charges if applicable. We are unable to provide a refund of the delivery charges when only part of your order is being cancelled. Please see Cancellations for more information.

Cancellations

Due to orders being dispatched promptly, we are unable to cancel orders after you have received your order confirmation email.

If your order has already been sent out, you may still cancel your order under the Distance Selling Regulations, and to do so, simply return your order to us within 14 working days marking the returns code on your dispatch note as cancelled. Otherwise, you should follow our online refund policy.

Provided you have notified us on the dispatch note that you wish to cancel your order under the Distance Selling Regulations, and the return also meets the terms of our returns and refund policy, you will be entitled to a full refund including delivery charges if applicable. We are unable to provide a refund of the delivery charges where only part of your order is being cancelled. Please review our gift voucher cancellation policy on the Gift Voucher page.

If you wish to return your order outside of the cancellation time period specified above, please refer to our online refund policy. Where you have failed to take reasonable care of the goods, we reserve the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss.

Returns, Exchanges and Refunds

Please see our Delivery & Returns section for details of how to return or exchange our products. Nothing in these terms and conditions affects your legal rights as a consumer in respect of products which are faulty or not as described. Advice about your legal rights is available from the Citizens' Advice Bureau or Trading Standards.

With products purchased as part of a promotional offer or discount, the refund will be amended to reflect any failure to meet the original promotional requirements as a result of returning the product.

Returns can be made free of charge by using your free returns label (mainland MA only). With faulty goods, we will also refund to you the prevailing Post Office rate of second class postage or local equivalent to return the faulty item.

Items should be returned to us within 14 days of purchase. All items must be returned to us in the same condition you received them, and we may have a right of action against you for compensation if you do not comply with this obligation. Items should be returned with original packaging and tags wherever possible. All items returned are at your own risk so please ensure sure you obtain a 'proof of posting' from your Post Office or dispatch agent.

All goods returned to us are examined and refunds to which you may be entitled, will be processed as soon as possible. You will not hear from us unless there are any problems.

Refunds will be processed using the same method originally used by you to pay for your purchase. Exchanges will show on your account as a refund of the original product and a purchase of the new product - you will therefore see these as two transactions on your account.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

Written Communications

With the majority of communications relating to orders made on our site or over the phone mainly coming through electronic means, including email, we may contact you by e-mail or provide you with information by posting notices on our website. You agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

In the case of notice being given to the email address provided, it will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

All written notices given by you to us must be given to Crelyc Limited at Customer Service, Crelyc  Limited, Iden Farm Cottages, Heath Road, Boughton Monchelsea, Maidstone, Kent, ME17 4JE or by emailing us at cservices@theablelabel.com

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Law

These conditions are governed by and construed in accordance with the laws of Morocco. You agree, as we do, to submit to the exclusive jurisdiction of the MA courts in the event of any dispute arising from these terms and conditions. All contracts are concluded in English.